SALES POLICY
Who sells
This WEBSITE is the property of GIPUZKOAKO SAGARDOGILEEN ELKARTEA; Association with registered office in NABARRA OÑATZ 7 BAJO, 20115, ASTIGARRAGA (SPAIN) registered in the Territorial Delegation of Work and Social Security of Gipuzkoa; with the CIF number G20132650 and the CIE number: 2446.
GIPUZKOAKO SAGARDOGILEEN ELKARTEA - SAGARDOA ROUTE is an Association with registered office at NABARRA OÑATZ 7 BAJO, 20115, ASTIGARRAGA (SPAIN), registered with the Territorial Delegation of Work and Social Security of Gipuzkoa; with the CIF number G20132650 and the CIE number: 2446.
The commercial relationship between The Association of Cider Makers of Gipuzkoa and the client will only be governed by the general conditions indicated here, in their original version and at the time the order is placed.
Mail Customer Service of Gipuzkoako Sagardogileen Elkartea: info@sagardoa.eus.
From now on, GIPUZKOAKO SAGARDOGILEEN ELKARTEA - SAGARDOA ROUTE will be designated as SAGARDOA.EUS
Who can buy
The purchase through this website is reserved for users who are natural persons of legal age.
SAGARDOA.EUS reserves the right not to attend to orders made by users that differ from the qualification of final consumer described above.
Products for sale
In www.sagardoa.eus are for sale products and derivatives of the Basque cider sector and that are producers of natural cider with its corresponding RE.
The SAGARDOA.EUS offer is divided into 3 sections: online cider store, reservations at cider houses, excursions and getaways or trips in the Basque Country.
Each product is accompanied by a detailed description of its main characteristics. Although SAGARDOA.EUS takes the utmost care in reproducing its products, the images and colors of the products offered for sale may, however, not faithfully reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.
Price of products on sale
The prices of the products on sale are determined in euros and include the corresponding VAT. To these prices it will be necessary to add, in its case the pertinent expenses of shipment, which will be communicated to the User before formalizing the order, and must be expressly accepted by the User when confirming the purchase.
Shipping costs will depend on the number of boxes purchased and the destination. These prices are indicated in the SHOP section of SAGARDOA.EUS. Shipping costs are free from the fifth box.
The prices can be updated at any time by SAGARDOA.EUS, however, the prices applicable to each order will be those in force at the time the user confirms the purchase of the products being purchased.
In the case of reservations in cider houses, the user must pay an advance so that he can block a place. This advance will be deducted on the day of the reservation at the same cider house.
As far as excursions are concerned, each activity has its price in direct sale or a price from when they are personalized.
Formalization of the order of the products by the user
In order to conclude the purchase of the products, the user must follow the steps established in the purchase process; provide the data requested for this purpose; expressly accept these conditions of sale at the time of formalization of the same by confirming the order and proceed to full payment of the same at the time of confirmation.
Such data will be treated in accordance with the Privacy Policy expressed on this website.
The contract of sale will be understood to be formalized and perfected at the moment of the effective reception of the payment of the full price by SAGARDOA.EUS.
SAGARDOA.EUS may not process orders when they are incorrect, incomplete, or when the conformity of the payment has not been received within 48 hours following the placing of the order, in the event of unavailability of one or more products. The user will be informed by e-mail or telephone of the non processing of his order and the reasons for the non processing.
Once the order has been formalized and paid in full, the user will receive, within 24 hours, by e-mail a confirmation of the order detailing the order number, the products purchased and their prices, shipping costs, the method of payment chosen, the shipping address and other contractual data of the transaction.
The user can only cancel the order before the goods have left the SAGARDOA.EUS warehouse.
Modification
Sagardoa Route reserves the right to make whatever changes it sees fit to this website without prior notice; it may change, delete or add to both the contents and services provided through the site and the way in which they are presented or located on the site, as well as access there to.
Cancellations and changes
For bookings cancelled at least 24 hours (before12:00) in advance of the day booked, the amount of the deposit paid will be refunded. Any reservation cancelled within 23 hours before the reservation date won’t be able to refund any pre-paid fee. Excursions and getaways or trips, each product has its own cancellation policies in some cases. In others, the cancellation conditions will be agreed between the client and Sagardoa Route.
Any modifications necessary may be made to the booking provided this is more than 24 hours in advance of the date booked, taking into account the availability of the cider house. In these cases:
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If there is an increase in the number of diners, the appropriate deposit must be paid. If the number of diners is reduced, the appropriate deposit will be refunded.
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If you wish to make any changes in the last 24 hours before the day booked, you must contact Sagardoa Route on 943 336811 or at info@sagardoa.eus.
Regarding modifications of excursions and getaways or trips, each product has its reservation conditions.
Payment methods
SAGARDOA.EUS accepts the following means of payment
In Spain:
Delivery of ordered products
Deliveries to the customer's home
The delivery time in Spain is 1 - 3 working days from the date of the order, except during promotional and holiday periods (long weekends, public holidays, Easter and Christmas) when this time could increase to a maximum of 10 working days due to the volume of orders and transport.
SAGARDOA.EUS will deliver the products to the address that the user indicates in the order form, and that in any case must be within the territory indicated in clause 2 of the present sales conditions.
The delivery will be understood to have taken place from the moment in which the transport company makes the product available to the user.
If the package could not be delivered due to causes attributable to the user within the period of 10 working days following the departure of the package, it will be returned to SAGARDOA.EUS at the user's expense for the cost of shipping and returning the goods to their origin, as well as any associated handling costs.
Package pick-up point
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Bureau: Gipuzkoako Sagardogileen Elkartea.
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Adresse: Nabarra oñatz 7 bajo. 20115 Astigarraga.
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Horaires: Du lundi au vendredi de 9h00 à 15h00.
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Veuillez fournir une preuve d'achat.
Right of withdrawal
The user may withdraw from the sales contract without any penalty and without indicating the reasons within a period of 7 calendar days from the date of receipt of the products purchased, informing SAGARDOA.EUS of their decision to exercise their right of withdrawal by sending a letter/email to our address GIPUZKOAKO SAGARDOGILEEN ELKARTEA, NABARRA OÑATZ 7 BAJO, CP 20115; ASTIGARRAGA, GIPUZKOA (SPAIN) / info@sagardoa.eus
The return costs are to be paid by the user, except in the case of defective or incorrect products, in which case they will be paid by SAGARDOA.EUS
In order for the product on which the right of withdrawal is exercised to be accepted, it must be correctly protected, in its original packaging, in perfect condition for subsequent sale and retaining its labeling, and a copy of the delivery note must be included inside the package, where the returned products are marked.
The refund of the price of any payment received from the user for the returned product, including delivery costs will be made, without undue delay, by the same means of payment used in the payment of the product and within a maximum period of 14 calendar days from the time that SAGARDOA.EUS has been informed of the user's decision to withdraw.
SAGARDOA.EUS may withhold the refund until it has received the products or until the user has presented proof of the return of the goods, depending on which condition is met first, provided that SAGARDOA.EUS has not offered to collect the products.
If the return cannot be accepted due to its lack of conformity with the conditions indicated above, the user will not be entitled to receive a refund of the amounts corresponding to the returned products, but will be entitled to have the non-conforming products returned to him/her at his/her own expense.
All returns must be sent to the following address:
GIPUZKOAKO SAGARDOGILEEN ELKARTEA, NABARRA OÑATZ 7 BAJO, CP 20115; ASTIGARRAGA, GIPUZKOA (SPAIN).
Product guarantee
SAGARDOA.EUS guarantees the products acquired on its web site for a period of 18 months from the date of delivery.
The guarantee does not include deficiencies caused by negligence, blows, use or undue manipulation.
To make use of the guarantee, the client must contact the SAGARDOA.EUS Customer Service directly, namely: +34 943 336 811 or info@sagardoa.eus.
Applicable law and dispute resolution
The General Conditions of Sale set out here are subject to Spanish legislation.
In case of dispute over the interpretation, execution or validity of these general conditions of sale, the courts of the consumer's place of residence shall have jurisdiction.
